Shipping policy
Payment refund
Amounts received from the customer will be refunded using the same means of payment the customer used, unless otherwise agreed.
The Controller will refund the amounts paid by the customer, including, where applicable, delivery costs, within 14 calendar days of the date on which the notice of withdrawal is received.
The Controller may withhold the refund until the product subject to withdrawal has been received, or until the customer provides proof of its return, whichever condition is met first.
If you withdraw, we will refund all payments received from you, without undue delay and in any event no later than 14 calendar days from the date on which you inform us of your decision to withdraw from the purchase.
ROSINYOL will refund the customer the amount originally paid, using the same means of payment the customer used for the initial transaction, unless the customer has expressly agreed otherwise; in any case, the customer will not incur any additional cost as a result of the refund.
However, if the products are damaged due to inappropriate packaging, we will not accept an exchange and/or return.
Return of defective products
If the product is not in good condition and the causes are attributable to the product and not to the customer, the customer will be entitled to return the product, informing the Controller of the reason for the return through any of the means provided in these terms and conditions, at no cost to the customer. A return for reasons of defect or poor condition of the product will not be considered a right of withdrawal.
The Controller undertakes to bear the cost of the return and to replace the product with a new one in accordance with the conditions accepted at the time of sale.
If the customer wishes to submit a complaint, the Controller's premises are located at C/ AVEL.LINA CASADEVALL, 4, LOCAL 5, 08174, SANT CUGAT DEL VALLÈS, BARCELONA, or you can write to info@rosinyol.com.
Delivery guarantees
We guarantee that your order will arrive at its destination in perfect condition. If it does not, and the order shows evidence of damage during delivery or you received damaged packaging, we will replace the damaged products at no cost to you. To this end, it is essential that any incident regarding the goods received or their packaging is noted in the observations section of the carrier's delivery document. You must also report the incident to ROSINYOL within a maximum of 48 hours by sending an email to compres@rosinyol.com